{"id":4064,"date":"2023-10-22T19:31:56","date_gmt":"2023-10-22T22:31:56","guid":{"rendered":"https:\/\/ecohierbaschile.cl\/?page_id=4064"},"modified":"2026-06-22T11:02:42","modified_gmt":"2026-06-22T15:02:42","slug":"politica-de-reembolso-y-devolucion","status":"publish","type":"page","link":"https:\/\/ecohierbaschile.cl\/en\/politica-de-reembolso-y-devolucion\/","title":{"rendered":"Policy of Refund and\/or Return"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4064\" class=\"elementor elementor-4064\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-587855f8 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"587855f8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1aa7e98a\" data-id=\"1aa7e98a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d5a05db de_scroll_animation_no elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4d5a05db\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Policy of Refund and\/or Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ac748f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ac748f3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-471a7b3\" data-id=\"471a7b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12227be0 de_scroll_animation_no elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"12227be0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conoce nuestra<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b088c7c de_scroll_animation_no elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1b088c7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Policy of Refund and\/or Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e104909 de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"e104909\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00a1Gracias por comprar en Ecohierbas Chile!<\/strong><\/p><p><strong>\u00bfCu\u00e1ndo puedo Solicitar un cambio y\/o devoluci\u00f3n?<\/strong><\/p><p>Los consumidores tienen el derecho al retracto o arrepentirse de una compra realizada online por un per\u00edodo de 10 d\u00edas desde que se recibi\u00f3 el producto\u201d. Si desde tu compra ha transcurrido un plazo mayor, no se ofrecer\u00e1 reembolso y\/o cambio debido a la trazabilidad, cuidado e inocuidad de nuestros productos.<\/p><p><strong>\u00a0<\/strong><strong>MOTIVOS DE CAMBIO<\/strong><\/p><ol><li>Si el producto se encuentra defectuoso: es decir, el producto no se encontraba bien sellado.<\/li><li>El peso (kilogramos o gramos) es inferior al comprado o ven\u00eda con alguna falla o rotura.<\/li><li>Si recibes un producto diferente al solicitado en p\u00e1gina web o cotizaci\u00f3n directa.<\/li><\/ol><p><strong>\u00a0Instructivo para solicitar devoluci\u00f3n o cambio de producto<\/strong><\/p><ol><li>Para agilizar el proceso de la devoluci\u00f3n o cambio, recomendamos enviar un whatsapp al: <a href=\"http:\/\/wa.me\/56920188260\" target=\"_blank\" rel=\"noopener\">+56 9 2018 8260<\/a><\/li><li>O contactar a trav\u00e9s de nuestro correo: <a href=\"mailto:ventas@ecohierbaschile.cl\">ventas@ecohierbaschile.cl<\/a><\/li><li>Debe informar el N\u00famero de Boleta\/Factura<\/li><li>Nombre producto afectado donde se expone el problema (de preferencia adjuntar im\u00e1genes de respaldo).<\/li><li>En un plazo de 24 horas, se dar\u00e1 respuesta informando si procede devoluci\u00f3n o cambio del producto y las indicaciones para la devoluci\u00f3n.<\/li><li>Si la compra se efectu\u00f3 enviando una cotizaci\u00f3n directa al correo de <a href=\"mailto:ventas@ecohierbaschile.cl\">ventas@ecohierbaschile.cl<\/a>, los t\u00e9rminos de devoluci\u00f3n son los mismos a los indicados en el punto 5.<\/li><\/ol><p>Relativo al instructivo anterior: los productos deben estar en su caja o bolsa original, en el mismo estado que fue enviado y sin uso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reembolso y\/o Devoluci\u00f3n Conoce nuestra Pol\u00edtica de Reembolso y\/o Devoluci\u00f3n \u00a1Gracias por comprar en Ecohierbas Chile! \u00bfCu\u00e1ndo puedo [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"disabled","ast-banner-title-visibility":"disabled","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"disabled","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4064","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecohierbaschile.cl\/en\/wp-json\/wp\/v2\/pages\/4064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecohierbaschile.cl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecohierbaschile.cl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecohierbaschile.cl\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ecohierbaschile.cl\/en\/wp-json\/wp\/v2\/comments?post=4064"}],"version-history":[{"count":13,"href":"https:\/\/ecohierbaschile.cl\/en\/wp-json\/wp\/v2\/pages\/4064\/revisions"}],"predecessor-version":[{"id":5785,"href":"https:\/\/ecohierbaschile.cl\/en\/wp-json\/wp\/v2\/pages\/4064\/revisions\/5785"}],"wp:attachment":[{"href":"https:\/\/ecohierbaschile.cl\/en\/wp-json\/wp\/v2\/media?parent=4064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}